Capstone Internship
Human Resource for Homewatch CareGivers of Brownsburg
I completed my internship at Homewatch CareGivers of Brownsburg, a home care agency that provides support and assistance to clients in their homes while helping them maintain their independence. The organization focuses on delivering safe, compassionate, and high-quality care. During my internship, I worked in a Human Resources role where I assisted with tasks such as interviewing, onboarding, scheduling, and employee communication. I also supported administrative duties like filing, emailing applicants, and using systems like KanTime. This experience gave me hands-on knowledge of HR processes in a healthcare setting and helped me improve my communication, organization, and professional skills.
Primary Responsibilities and Projects
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Assisted with scheduling employees and contacting caregivers to cover open shifts
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Responded to employee messages and helped with communication
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Emailed applicants and participated in phone and in-person interviews
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Assisted with onboarding new hires and entering information into KanTime
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Completed employee satisfaction surveys by calling all employees and collecting their feedback
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Developed and organized the onboarding checklist of important information for new employees
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Organized, filed, and updated important documents and records
KanTime is the system I used to input and manage client and employee information, including schedules and important details.
Learning Objectives and Outcomes
During my internship, I learned a lot about what is expected in a Human Resources role within a healthcare setting. I was expected to stay organized, communicate clearly with employees and applicants, and complete tasks in a timely and professional manner. I also had to be dependable and willing to take on different responsibilities as needed. Throughout my experience, I met these expectations by staying consistent with my work, being responsible, and making sure tasks were completed correctly. I completed projects such as calling all employees for their satisfaction surveys, assisting with scheduling, helping with onboarding new hires, and organizing important documents and files. I also made sure to communicate effectively when emailing applicants, responding to employees, and working with my supervisor.This experience helped me improve my communication, time management, and problem-solving skills. I also became more confident in taking initiative and handling responsibilities on my own. Overall, my internship helped me better understand how HR supports both employees and the organization, and it prepared me for my future career in human resources within healthcare.
Homeewatch CareGivers of Brownsburg System: KanTime
KanTime is the main system I used during my internship to manage both client and employee information. In KanTime, I was responsible for entering and updating caregiver and client profiles, making sure all information such as demographics, contact details, and emergency contacts were accurate and up to date. I also used the system to help with scheduling by assigning caregivers to shifts and making sure their availability matched the client’s needs. In addition, I entered employee-related information such as training hours, including billable and non-billable training, to ensure employees were properly tracked and paid. I also helped upload and organize important documents, like onboarding paperwork and employee records, into the system. KanTime allowed me to view schedules, track services provided, and make sure everything was documented correctly. Through using KanTime, I became more comfortable working with healthcare software systems and improved my attention to detail, organization, and ability to manage important data in a professional setting.